DELIVERY & RETURNS POLICY
Returns & Exchanges
- 28-day return period from delivery date
- Items must be unworn with original tags
- Return form must be completed
- See full policy at perfectkidsshoe.com/returns
Refund Process
- Allow 5-7 working days after we receive return
- Refunded to original payment method
- Original delivery costs non-refundable
Exchange Service
For size exchanges:
- Return original items
- Place new order online
- Email us for price adjustment if needed
Non-Returnable Items
Cannot be returned:
- Customized products
- Items without original packaging
- Damaged goods (unless faulty)
Tracking Your Order
You will receive:
- Order confirmation email
- Dispatch notification with tracking
- Delivery updates from carrier
Delivery Issues
For problems with delivery:
- Check tracking information first
- Contact the delivery company
- If unresolved, visit perfectkidsshoe.com/shipping-help
Holiday Periods
During peak times:
- Allow extra processing days
- Earlier order deadlines apply
- Check our seasonal notices
For more details: perfectkidsshoe.com/delivery-info