FREQUENTLY ASKED QUESTIONS
1. Ordering & Payments
How do I place an order?
Select items, add to cart and complete checkout. You’ll receive immediate email confirmation.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal and Apple Pay.
Is my payment secure?
All transactions are encrypted using 256-bit SSL technology.
2. Shipping & Delivery
How long does delivery take?
- UK: 2-3 working days (standard)
- Europe: 3-5 working days
- International: 5-10 working days
Can I track my order?
Yes, tracking information is provided via email once dispatched.
3. Returns & Exchanges
What’s your return policy?
Unworn items can be returned within 28 days. Full details at perfectkidsshoe.com/returns
How do I exchange an item?
Return the original product and place a new order for your preferred size/color.
4. Product Information
How do I choose the right size?
Detailed size guides are available on each product page.
How should I care for my boots?
Use our specially formulated leather conditioner (available in Accessories section).
5. Account Management
How do I reset my password?
Use the “Forgot Password” link on the login page.
Can I modify my order after placing it?
Contact us immediately – we’ll assist if your order hasn’t been processed.
6. International Orders
Do you ship worldwide?
Yes, we deliver to most countries. Shipping costs vary by destination.
Who pays customs charges?
International customers are responsible for any applicable duties/taxes.
7. Customer Service
How can I contact you?
Visit perfectkidsshoe.com/contact for our contact form and live chat hours.
What are your response times?
We aim to respond to all inquiries within 24 working hours.
For additional questions: perfectkidsshoe.com/help-center